Friends of Isles of Scilly Transport have praised the Isles of Scilly Steamship Group's front-line staff.
The community group, known as FRIST, said that employees display "remarkable loyalty" in the face of recent "poor decision making" by the company.
Its spring newsletter reads: "The constant feature of the Isles of Scilly Steamship Group is the calibre of its front-line staff. It would be wrong to pick out individuals but, generally, from telephone contacts with the office staff to making freight bookings or buying a coffee in one of the Scillonian cafes or at Land’s End airport, most experiences of the interfaces between the crews, staff and transport users are exemplary.”
FRIST went on to comment on the "remarkable loyalty" of employees even though the management’s poor decision making could have a damaging effect on their future.
They added that they hope the Steamship Group's new chairman and some new Board members will help put the company’s failures in the past.