The Council of the Isles of Scilly will no longer have a front desk in the Town Hall from next Monday (March 5th).
It will instead operate a reception service at the Library and Carn Gwaval Wellbeing Centre, which will be open all day and at weekends. Islanders will be able to make all of the normal transactions and enquiries from the new venues.
From Thursday March 1st the Council will also have a new switchboard number "to better enable us to deal with your enquiries and route calls to relevant members of staff". The new number, which is charged at the normal local rate, is 0300 1234 105.
The Council said in a statement: "The changes are a result of the modernisation of our finance and IT systems under a new collaboration with Cornwall Council. This should result in easier transactions, more secure payments and improved contact with the Council."
The current Town Hall reception will remain open as a self-service meeting space equipped with a seating area and phone to contact staff on internal numbers.
Internal Council phone numbers will continue to use the 01720 424 XXX format, but they will also be changing so any old numbers you have for staff will not work.
The Council advised that there "may be some issues with the lines over the next few days as the transfer to the new system is implemented", asking customers to "please bear with us".
It also revealed that it will introduce new chip and pin machines "which, along with our improved finance and IT systems, will ensure that your data is handled securely whether making a payment in person or over the phone".
The statement added: "We'll also be using Cornwall Council's finance team to process payments and ensure that there is always someone on hand to help with your enquiries."
The Library reception's opening times are as follows:
Monday 9am to 6:30pm
Tuesday - Friday 9am to 4:30pm
Saturday 9am to 12:30pm
The Card Gwaval reception will be open as follows:
Monday - Friday 9am to 8pm
Saturday & Sunday 10am to 1pm